Support

Email support@huddle.fitness about anything: a question, a bug, a charge, or an idea. If you can sign in, Contact Us in the app's account menu works too, and can include details about your device that help us find a bug faster. You choose whether to send them.

I don't recognize a charge from HUDDLE FITNESS

That name on a card statement is a Huddle Plus or Pro subscription. Huddle is made by Starner Consulting Co., and payments are handled by Stripe. If you don't recognize it, email us with the date and amount of the charge and we'll find it. Never send your full card number; we don't need it.

How do I cancel or change my plan?

Sign in, open the account menu, choose Plan & billing, then Manage billing. Cancelling stops the next charge, and you keep Plus until the end of the period you've already paid for. Your workouts are never deleted because of your plan. If you can't sign in, email us and we'll cancel it for you.

Can I get a refund?

Yes. Email us within 30 days of a charge and we'll refund it. After that we'll still look at your request and do what seems fair. The details are in the Terms of Service.

I can't sign in

Use Forgot password on the login screen and we'll email you a reset code. After too many wrong passwords, sign-in locks for about 15 minutes. It lifts on its own, or a password reset gets you straight back in. If you sign in with a login someone in your household gave you, they can send you a new invitation.

How do I delete my account?

The account holder can delete the account from Profile in the app, under Delete account. This permanently deletes everything on the account, for everyone in the household, and can't be undone. If you want a copy first, use Export data on the History screen. If you can't sign in, email us from the address on the account and we'll delete it for you.

Something isn't working

Tell us what you were doing and what happened. Contact Us in the app is the quickest way, because it can include the app version and your device. Workouts you log without a connection are saved on your device and sync when you're back online, so nothing is lost while you wait to hear from us.