Privacy Policy
Huddle is a small product built for households. We collect what the app needs to work and nothing else. We do not sell your data, we do not advertise in the app, and we do not track you around the internet.
What we collect
- Your account: the email address you register with, your household name, and the names of the people you add. If you give someone in your household their own sign-in, we also collect their email address and a password they choose. We store passwords only as a one-way hash — nobody at Huddle can read one, including the person who set up the household.
- What you log: exercises, sets, weights, reps, durations, rest times, notes, routines and personal records.
- Operational records: timestamps, error diagnostics and a per-install correlation id, so we can work out what went wrong when something breaks.
- If you subscribe: a Stripe customer identifier and your subscription status. We never see or store your card number.
- If you write to us: whatever you put in the message.
We do not ask for your date of birth, your weight, or any health information beyond the numbers you choose to log as workouts.
Why we collect it
To run the app: to show you your own workouts and keep each person's separate, to sign you in, to invite someone to their own sign-in and tell them when it is created or removed, to take payment if you choose Plus, to email you a verification code or tell you a payment failed, and to fix problems. That is the whole list.
Who else touches it
- Microsoft Azure: hosting and database, in the United States.
- Stripe: payments, if you subscribe. Stripe handles your card directly under its own privacy policy.
- Azure Communication Services: the emails we send you.
Each of these processes data on our instructions to run the service. Nobody else gets your data, and we will not sell or rent it. If we are ever legally compelled to hand something over, we will tell you unless we are prohibited from doing so.
Children
This matters to us, because Huddle was built for a parent and his kids.
By default, a household has one login held by an adult. Everyone else, including children, is a profile inside that account — no login, no email address, no way to sign in. Only the adult account holder enters and controls that information.
An account holder can choose to give someone in their household their own sign-in. That does mean an email address and a password for the person receiving it, and if that person is a child, it means we hold those details for a child. We think the honest thing is to say exactly how that works rather than bury it:
- Only the adult account holder can create one. There is no way for anyone to sign themselves up into an existing household, and no way to create a household as a child without an email address of their own.
- Only the adult account holder can remove one, at any time, from the app, without contacting us.
- The account holder can see everything that person logs. A sign-in is not a private space; it is a way to use the app from your own phone.
- The account holder cannot see or set their password. There is no screen anywhere in Huddle that lets one person set another's password.
- We collect nothing extra because of it. An email address, a password hash, and the same workout data any profile has. No date of birth, no age, no health information.
Because creating and removing these sign-ins is entirely in the account holder's hands, we treat the adult who runs the household as the person consenting on a child's behalf. If you are that adult, please set one up together with the child rather than for them, and use an address you can reach. The app says the same thing at the moment you create one.
We do not knowingly let a child under 13 create a household of their own. If you believe a child has registered their own account without a parent, write to us and we will delete it.
If you are a parent and want a profile, a sign-in, or the workouts under either removed: remove the login or delete the person in the app, or write to us and we will do it.
Trainers and their clients
A Huddle Pro account is run by a trainer, and the people in it are their clients rather than their family. That changes who controls what, so we say it plainly.
- The trainer is the account holder. Their clients’ training data lives in the trainer’s account, and the trainer decides whether that account continues to exist.
- The trainer can see and edit every client’s training. That is the point of the product, and every client is told so on their own Profile screen the first time they sign in.
- The trainer cannot see or set a client’s password. There is no screen anywhere in Huddle that lets one person set another’s password — the same rule that applies inside a family.
- Clients do not see each other. A Pro account starts private: each client sees only their own training. The trainer can turn that off for the whole account, and if they do, everyone in it can see everyone else.
- A trainer can keep notes about a client that the client cannot see. Those notes are still that client’s personal data, and the rights below apply to them — write to us and we will provide or delete them.
- Clients can export their complete history at any time, at no cost, on any plan, without asking their trainer. It is their training.
- If the trainer deletes the account, their clients’ data goes with it. We warn the trainer, tell them how many clients are affected, and offer the export first. We cannot restore it afterwards.
If you are a client and want your data out of a trainer’s account, the fastest route is to export it yourself from the app. If you want it deleted and your trainer will not do it, write to us.
If you are a trainer: you are holding information about other people, some of which may be health-related. Collect only what you need, tell your clients what you keep, and remove people who are no longer training with you.
Your rights, and how to use them
Most of these are self-serve, because waiting on support to get your own data is not our idea of a right:
- Get a copy. Export everything to CSV from inside the app, on either plan, whenever you like. Nothing about export is behind the paywall.
- Delete it. Deleting your account from the app permanently removes your household, its people and every workout under it.
- Correct it. Edit anything you have logged, at any time.
If you cannot sign in, or you want something these controls do not cover (access, portability, correction, deletion, or an objection to how we handle your data), email support@huddle.fitness. We will respond within 30 days (or 45 days for requests under the CCPA), free of charge. We will never charge you, or require a subscription, to exercise a right you have under the law.
How long we keep things
Your workouts stay until you delete them or your account. Your plan never deletes anything. On Free, History, PRs and Trends show the last 90 days; everything older stays saved, and all of it is on screen again if you subscribe. Deleting your account removes your data from our live systems immediately; encrypted backups age out within 35 days. Payment records are kept as long as tax and accounting law requires.
Storage on your device
Huddle stores things in your browser so it keeps working with no signal: your sign-in token, a copy of your recent data, and any changes waiting to sync. That is what makes the app usable in a basement. It is not advertising or analytics tracking, and it stays on your device. Clearing your browser data or signing out removes it.
Security
Traffic is encrypted in transit, passwords are stored hashed and never in plain text, and each household's data is scoped to its own account on every single request. No system is perfect; if we ever have a breach affecting you, we will tell you promptly.
Where your data lives
On servers in the United States. If you are in the UK, EU or elsewhere, using Huddle means your data is transferred and processed there.
Changes
If we change this policy in a way that matters, we will email account holders and update the date at the top.
Contact
Email support@huddle.fitness or use Contact Us inside the app.